Infor Intelligent Open Network (ION)

Open Network.

Infor’s Intelligent Open Network (ION) is a powerful platform designed to easily integrate with Infor and third-party applications. By using ION to join up your systems, you can effectively identify and eliminate operational silos, improve exception management and achieve end-to-end efficiency. 

Simplicity and efficiency are the driving forces behind Infor ION. The technology is inspired by the internet, which is the most scalable and integrated application ever designed. If one application goes down, the internet doesn’t go down with it. It is built to be every bit as open and resilient.

Why would a business use Infor ION?

If your business has grown rapidly, the chances are that your systems have multiplied and so you end up with a patchwork of disparate systems, creating huge inefficiencies, information silos, costly maintenance and missed opportunities. ION sets out to correct this, by integrating all of your systems and identifying areas where information may be lost. 

ION Workflow & Event Management

ION structures the human side of your business process by letting you create, standardise and monitor your business process and change workflows yourself when you want so that you can:

  • Make your own rules. ION Event Management detects exceptions based on business rules that you define, It can also trigger notifications and alerts directed to the appropriate users with ION Workflow
  • Create workflows quickly. ION Workflow offers graphical modelling based on standards that let you design your workflow in a simple flowchart view. This makes it easy to create even complex workflows, and know that they’ll work across applications.
  • Prevent oversights. ION Event Management detects events that should have happened, but didn’t – for example, a shipment to an important customer that missed its due date. You can make ION alert the right people immediately to address important business issues promptly.
  • Provide better service. You can set up ION Event Management to monitor service levels to make sure that you meet your performance levels and maintain excellent customer service.
  • Automate Approvals. You can create simple or sophisticated workflows to automate document routing and approvals across departments and office locations worldwide.
  • Manage centrally. All tasks and alerts generated by Event Management and Workflow are managed through ION Pulse,which can run by itself or in a portal, so that you can work the way you want to work.